Shopee Customer Service - Live Chat/Email

Job Overview

Location
Bangsar South, Kuala Lumpur
Job Type
Full Time
Salary
2,400 RM - 2,800 RM Per Month
Date Posted
19 days ago

Additional Details

Phone Number
+60162078901
Job ID
41
Time of jobs
12:00 am to 12:00 am
Education Level
Diploma
Working Hour
Shift Time
Working Days
5 Days
Job Views
180
Nationality Preferred
Malaysian Only
Required Language
English
Preferred Apply By
Whatsapp

Job Description

Customer Care Consultant - Live Chat / Email

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Job Title:

Dispute Associate

Key Accountabilities

  • Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction
  • Ensure resolution of fulfilment related problems and disputes
  • Provide effective solution for customer disputes issue
  • Assisting in developing and improving existing dispute process
  • Assume additional responsibilities as assigned

Basic Requirements:

  • Possess minimum Diploma or One (1) year of contact centre experience, mainly in customer service
  • Strong communication skills in email, face-to-face conversation and messenger discussion
  • Strong logical thinking and problem-solving skills at all times
  • Business writing skill is mandatory
  • Being able to work independently
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Required language (s) : English & Bahasa Malaysia

Age limit :18-35 years old

  • Applicants should be Malaysians citizens or hold relevant residence status.
  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.
  • Ability to multi-task, prioritize and manage time effectively• Strong phone handling skills and active listener
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has passion in the eCommerce industry
  • Previous experience in dispute is a plus
  • Previous experience in using Salesforce system is a plus Remuneratio

Salary :

RM2,400 - RM3,000

Work Location :

Bangsar South Kuala Lumpur

Candidates must be prepared and willing to work on 24-hour-rotation shift in future.

Note:

You will be entitle for two (2) off days in a week.

Employment Status

12 months contract (view to extension based on performance)

  • Primarily handle inquiries from both sellers and buyers via various contact channels
  • Level 1 CS is expected to provide first contact resolution as per the standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to user on timely manner
  • To record case details in CRM
  • To meet key performance metrics
  • To communicate with key stakeholders when necessary
  • To communicate effectively and accurately when communicating with users
  • To take on ad-hoc projects/assignments
  • To assist to handle other inbound contacts when required
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Provide quality customer support (24/7) through Voice and Digital channels for our customers.

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Expected start date: 13/09/2021

Skills

Education / Training

Location

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