Customer Service Live Chat / Email (American Airline)

Job Overview

Shah Alam, Selangor
Job Type
Full Time
2,800 RM - 3,000 RM Per Month
Date Posted
1 month ago

Additional Details

Phone Number
Job ID
Time of jobs
12:00 am to 12:00 am
Education Level
Working Hour
Shift Time
Working Days
5 Days
Job Views
Nationality Preferred
Malaysian Only
Required Language
Preferred Apply By
Email Whatsapp

Job Description

For Registration Please WhatsApp 016-207 8901

         1)Full Name :

         2) Age :

         3) Title : Customer Service (American Airline)

Job Description :

  • Live Chat for United States Domestic Customers

Roles & Responsibilities

  • Deliver world-class customer service, while responding to Customer inquiries and concerns via chat channel
  • Providing first contact resolution and negotiating a positive outcome for the Customer and Airlines
  • Address travel related questions and issues communicated through chat.
  • Assist with past, future and current travel issues.
  • Rebook and recalculate fares and reissues, as well as reviewing incorrect charges.
  • Assist customers with upgrade requests,baggage inquiries, delays and cancellations.
  • Re-prioritize and adapt to an ever-changing environment


  • Ability to read, write and fluently speak the English language
  • Minimum 6 months of Contact centre or relevant experience is required
  • Must display a high level of professionalism, friendliness and composure when dealing with customers, including the ability to interpret and resolve customer needs.
  • Must be able to work varied shifts, weekends and holidays

Workplace Flexibility:

  • Full time. Night Shift,
  • Full night hours with different shifts.
  • High performance is rewarded with target driven incentives
  • This position is work from home and adjusted back to “in office” at any time once the pandemic situation is more settled.

Required language:

Good English

Basic Salary :

  • Up to RM3000

Fix Allowance :

  • RM250

KPI Allowance :

  • RM300

Working days & time :

  • Rotational shift

Transportation :

  • LRT & KTM Subang (our building is connected with LRT & KTM Subang Jaya)

Attire :

  • Smart Casual

Contract length: 12 months

Job Types: Full-time, Contract

Salary: Up to RM3,000.00 per month


Customer Service / Receptionists
Education / Training



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