Senior Customer Service Officer / Min Diploma/ Bangsar South

Senior Customer Service Officer / Min Diploma/ Bangsar South

Senior Customer Service Officer / Min Diploma/ Bangsar South


Job Overview

, Kuala Lumpur
Job Type
Full Time
2,900 RM - 3,500 RM Per Hour
Date Posted
1 year ago

Additional Details

Phone Number
Job ID
Time of jobs
12:00 am to 12:00 am
Education Level
Working Hour
Shift Time
Working Days
5 Days
Job Views
Nationality Preferred
Malaysian Only
Required Language
English Bahasa Malaysia
Preferred Apply By

Job Description

For registration please WhatsApp 011-27778494
1) Full Name
2) 18-35
3) Shopee Customer Service
HR will guide you accordingly after registered using WhatsApp.

Job Title:
- Dispute Associate

Key Accountabilities
- Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction
- Ensure resolution of fulfilment related problems and disputes
- Provide effective solution for customer disputes issue
Assisting in developing and improving existing dispute process
- Assume additional responsibilities as assigned

Basic Requirements:
- Possess minimum Diploma or One (1) year of contact centre experience, mainly in customer service
- Strong communication skills in email, face-to-face conversation and messenger discussion
- Strong logical thinking and problem-solving skills at all times
- Business writing skill is mandatory
- Being able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Demonstrate teamwork all the time
- Required language (s) :
- English & Bahasa Malaysia
- 18-35

Applicants should be :
- Malaysians citizens or hold relevant residence status.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
- Ability to multi-task, prioritize and manage time effectively
- Strong phone handling skills and active listener
Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the eCommerce industry
Previous experience in dispute is a plus
- Previous experience in using Salesforce system is a plus
Work Location :
- Bangsar South

Candidates must prepared and willing to work on 24-hour-rotation shift in future.

- You will be entitle for two (2) off days in a week.

Employment Status :
12 months contract (view to extension based on performance)

- Primarily handle inquiries from both sellers and buyers via various contact channels
- Level 1 CS is expected to provide first contact resolution as per the standard operating procedures.
- In the event of non-FCR, you are expected to follow up and respond back to user on timely manner
- To record case details in CRM
- To meet key performance metrics
- To communicate with key stakeholders when necessary
- To communicate effectively and accurately when communicating with users
- To take on ad-hoc projects/assignments
- To assist to handle other inbound contacts when required
- Keep confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care
- Provide quality customer support (24/7) through
- Voice and Digital channels for our customers.

Job Types: Full-time, Contract

Salary: RM2,900.00 - RM3,500.00 per month


Sales / Retail / Marketing



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