For Registration Please WhatsApp : Ms Linda Full name : Age : Job Title : MAXIS Call Center Executive Job Description Maxis Business Telesale

Job Overview

Location
Bangsar South, Kuala Lumpur
Job Type
Full Time
Salary
2,400 RM - 3,000 RM Per Month
Date Posted
12 days ago

Additional Details

Phone Number
0108877802
Job ID
16
Time of jobs
12:00 am to 12:00 am
Company Registration Name
Beansh Business Services Sdn Bhd
Company Registration Number
12345A
Company Type
Recuritment Agency
Company Industry
Contact Center
Company Size
6 to 20
Company Website
www.beansh.com
Contact Person Name
Gulwin
Office Number
0329358133
Address Line 1
UOA Business Park
City
Shah Alam
Postcode
40150
State
Selangor
Education Level
Diploma
Working Hour
Shift Time
Working Days
5 Days
Job Views
29
Required Language
English Bahasa Malaysia
Preferred Apply By
Whatsapp

Job Description

Customer Care Consultant - Live Chat / Email

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Job Title:

Dispute Associate

Key Accountabilities

• Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction

• Ensure resolution of fulfilment related problems and disputes

• Provide effective solution for customer disputes issue

• Assisting in developing and improving existing dispute process

• Assume additional responsibilities as assigned

Basic Requirements:

• Possess minimum Diploma or One (1) year of contact centre experience, mainly in customer service

• Strong communication skills in email, face-to-face conversation and messenger discussion

• Strong logical thinking and problem-solving skills at all times

• Business writing skill is mandatory

• Being able to work independently

• Ability to multi-task, prioritize and manage time effectively

• Demonstrate teamwork all the time

• Required language (s) : English & Bahasa Malaysia

Age limit :

18-35 years old

• Applicants should be Malaysians citizens or hold relevant residence status.• Ability to communicate results to management and in a fast paced environment.• Able to start work immediately.• Ability to multi-task, prioritize and manage time effectively• Strong phone handling skills and active listener• Good team player, positive attitude and eager to learn• Driven and motivated• Has passion in the eCommerce industry• Previous experience in dispute is a plus• Previous experience in using Salesforce system is a plus Remuneration

Shoppe ex-staff (Only can apply after 6 months)

Salary :

RM2,400 - RM3,000

Work Location :

Bangsar South or KL Eco City (KLEC) , Kuala Lumpur

Candidates must prepared and willing to work on 24-hour-rotation shift in future.

Note:

You will be entitle for two (2) off days in a week.

Employment Status

12 months contract (view to extension based on performance)

• Primarily handle inquiries from both sellers and buyers via various contact channels• Level 1 CS is expected to provide first contact resolution as per the standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to user on timely manner• To record case details in CRM• To meet key performance metrics• To communicate with key stakeholders when necessary• To communicate effectively and accurately when communicating with users• To take on ad-hoc projects/assignments• To assist to handle other inbound contacts when required• Keep confidential records and financial information private and secure• Learn how to use database systems and technology to deliver great customer care• Provide quality customer support (24/7) through Voice and Digital channels for our customers.

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Skills

Customer Service / Receptionists

Location

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