Maxis Team Leader/ Up to RM / Mon to Fri / Min Diploma

Job Overview

Location
Subang Jaya, Selangor
Job Type
Full Time
Salary
2,800 RM - 3,500 RM Per Month
Date Posted
12 days ago

Additional Details

Phone Number
0108877802
Job ID
14
Time of jobs
12:00 am to 12:00 am
Language Spoken
Bahasa Malaysia
Language Written
Bahasa Malaysia
Nationality
Malaysian
Gender
Female
Martial Status
Single
Availability
Immediate
Education Level
Diploma
Working Hour
Office Hour
Working Days
5 Days
Job Views
36
Required Language
English Bahasa Malaysia
Preferred Apply By
Whatsapp

Job Description

For registration pls WhatsApp to Ms. Linda 010-8877802:

Name:

Age:

Job Title: Maxis Team Leader

Job description:

-To manage and lead a team of SME telemarketing executives in meeting their productivity, sales targets and other key performance indicators (KPI) as specified by the operations requirement.

- Provide day to day supervision, motivate, coach & develop team members’ skills to achieve their daily sales target and KPI.

- Manage, monitor and fix agents call quality predominantly through key quality measurement.

- Handle and resolve enquiries escalated by team members.

- Ensure team members understand company & client’s policy, management procedure, systems and operating tools.

- Collate, compile and send accurate internal/external daily reports promptly.

- Monitor and manage team members’ attendance, reducing attrition/unscheduled leave and ensure adherence to call center discipline & guidelines.

- Review results and forecast of each team member and the entire team daily, weekly and monthly via PIP (Performance Improvement Plan).

- Ensure team members are fully equipped with product knowledge and project specifications.

- Recommend process improvements to management.

- Working hours : Monday – Friday (9.00am – 6.00pm) & Saturdays as and when required.

Qualifications & Other Requirements:

- Applicant must be a Malaysian citizen or hold relevant residence status.

- Possess at least Diploma and above. (SPM/"O" Level will be considered based on work experience).

Minimum 2 years relevant working experience as a Team Leader in a call center environment & past experience with outbound sales/telemarketing background leading a team would be an added advantage.

- Ability to lead, train, coach, manage & motivate a minimum of 15 staff in a team on average.

- Candidate must be computer literate and have advanced level of knowledge/experience using Microsoft Office (i.e. Word, Excel, Outlook, and Power Point).

- Ability to speak minimum 2 languages: English and Bahasa Malaysia (ability to speak Mandarin and/or Cantonese will bean added advantage).

- Good interpersonal and communication skills.

- Excellent coaching, leadership and people management skills.

- Have passion for sales and perseverance when faced with challenges.

- Possess a positive working attitude, communicate well, energetic and able to work in a fast paced/dynamic environment.

- Ability to focus on key results area and must be independent, pro-active, self-driven and a good team player.

Working days: Monday to Friday

Working hours: 9:00am to 6:00pm

Basic Salary: RM2800 to RM3500 + Commission

Maxis Benefit : RM200 Maxis One Employee Benefit

Non Mandarin Speaker - Must Fluent in English if can speak Mandarin Added advantage plus get Mandarin Allowance of RM300

Training: Online (At home)

Job Types: Full-time, Contract

Salary: RM2,800.00 - RM3,500.00 per month

Skills

Sales / Retail / Marketing

Location

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